Terms & Conditions of Service for Ticket Holders
The HAYA Festival aims to provide you with a simple and quick way of buying tickets. Anyone that buys tickets to the concerts of the HAYA Festival, therefore, accepts the below terms and conditions.
HAYA Festival issues purchased tickets electronically as PDF files via email. It is the Ticket Holder’s responsibility to provide HAYA with a working, correct email address for ticket delivery, and to check their Inbox for the email containing the PDF of the ticket. This PDF can be printed by the Ticket Holder and used as an entry ticket.
Once purchased tickets cannot be refunded, exchanged, or transferred other than in the circumstances detailed specifically below.
It is the Ticket Holder’s responsibility to check whether there are any restrictions placed on entry to the event, such as age restrictions or dress code restrictions, before purchasing a ticket. HAYA will not be held liable and will not refund the ticket purchase if entry to the event is declined for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly, or unlawful behavior resulting in the HAYA or venue management declining entry.
HAYA and the venue management reserve the right to refuse admission at any time without giving cause or reason. HAYA does not offer refunds to any Ticket Holder who refused entry to the event or who is ejected from the event for any reason.
Ticket Holders are eligible to apply for a refund in writing to HAYA in the case of canceled or postponed events, within 24h of the date of the announcement that the event is postponed or canceled, in the following circumstances only:
HAYA will consider applications for refunds based only on the above-mentioned circumstances detailed in points “a-g” and may request specific documentation or other evidence in support of any such requests.
If HAYA, at its sole discretion, accepts the request for a refund, then the refund will be issued via the same method that the original payment was made. If payment was made by credit or debit card, then the refund will be made to the same credit or debit card used for the original purchase.
HAYA reserves the right to withhold up to 5% of the original purchase value being refunded to cover administration costs and bank charges in processing the refund.
Minor changes in performance times or performance durations will not be considered justifiable reasons to issue a refund. Changes to supporting artists will not be considered a justifiable reason to issue a refund. Performance quality, technical issues, or the Ticket Holder not enjoying the performance will not be considered justifiable reasons to issue a refund.
Abandonment of an event once it has started due to any reason including but not limited to weather conditions, earthquake, fire, flood, death, acts of God, war, insurrection, strike, lockout, failure in power supply, the action of a governmental body or any other acts of force majeure not reasonably within the control of HAYA will not be considered justifiable reasons to issue a refund.
By purchasing through HAYA and the secondary website resellers, Ticket Holders are agreeing to this Refunds Policy.
To request a refund based on the circumstances detailed above please contact HAYA by email at email@example.com. Please make sure to give us your transaction number, ticket number, email address, full name, and telephone number to help us serve you.
HAYA will not be held responsible for or liable for any issues, damages, or physical injuries arising from the event for which the customer bought tickets.
We take our customer’s privacy seriously and we will only collect, record, hold, store, disclose, transfer, and use your personal information as outlined below.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.
The personal information we collect from you will be used for some or all of the following purposes:
HAYA may share your personal information with third parties and our affiliates for the abovementioned purposes, specifically, completing a transaction with you, managing your account and our relationship with you, marketing, and fulfilling any legal or regulatory requirements and requests as deemed necessary by HAYA.
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. Platinumlist does not engage in the business of selling customers’ personal information to third parties.
You may request deletion of your personal information for any of the purposes and in the manner
as stated above at any time by contacting us at our e-mail address firstname.lastname@example.org.
We may take up to 14 business days to process the deletion of your data, and we shall respond
back to you confirming the same. Please note, that this deletion may exclude information that has
been aggregated, obscured, or de-identified so that it cannot be associated with a particular user,
browser, or device. Please note that if you request the deletion of your personal information, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such an event.
HAYA does not sell tickets for purchase by children. If you are under 18 years old, you may get tickets only with the involvement of a parent or guardian.
HAYA shall regularly review the sufficiency of these Terms & Conditions of Service for Ticket Holders. We reserve the right to modify and change the Terms & Conditions of Service for Ticket Holders at any time. Any changes will be published to the Ticket Holders.
You acknowledge and agree that HAYA has the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement, or other authorities or the relevant right owners if HAYA has reasonable grounds to believe that disclosure of your personal information is necessary for meeting any obligations, requirements or arrangements, whether voluntary or mandatory, as a result of cooperating with an order, an investigation and/or a request of any nature by such parties. To the extent permissible by applicable law, you agree not to take any action and/or waive your rights to take any action against HAYA for the disclosure of your personal information in these circumstances.
Phone: +374 77 805687